{"id":8629,"date":"2025-09-11T08:50:52","date_gmt":"2025-09-11T08:50:52","guid":{"rendered":"https:\/\/www.svetkom.si\/fleet-management-and-control\/tracking-device\/"},"modified":"2025-12-05T08:54:12","modified_gmt":"2025-12-05T08:54:12","slug":"tracking-device","status":"publish","type":"page","link":"https:\/\/www.svetkom.si\/en\/fleet-management-and-control\/tracking-device\/","title":{"rendered":"Tracking device"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8629\" class=\"elementor elementor-8629 elementor-1854\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53aae63 e-flex e-con-boxed e-con e-parent\" data-id=\"53aae63\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29b8c3f e-con-full e-flex e-con e-child\" data-id=\"29b8c3f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f81dbe elementor-widget elementor-widget-heading\" data-id=\"9f81dbe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Mystery Shopping<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba0b04 elementor-widget elementor-widget-heading\" data-id=\"1ba0b04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mystery shopping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37e7541 elementor-widget elementor-widget-text-editor\" data-id=\"37e7541\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We conduct service quality checks for companies through the eyes of customers. This independent and discreet service provides insight into the actual customer experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d22d1ea e-con-full e-flex e-con e-child\" data-id=\"d22d1ea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c53ae2b round-image elementor-widget elementor-widget-image\" data-id=\"c53ae2b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"570\" height=\"367\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8546\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_1.jpg 570w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_1-300x193.jpg 300w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6833351 e-flex e-con-boxed e-con e-parent\" data-id=\"6833351\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d1f5d8 e-con-full e-flex e-con e-child\" data-id=\"3d1f5d8\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb703c8 e-flex e-con-boxed e-con e-parent\" data-id=\"bb703c8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1d8e8 elementor-widget elementor-widget-text-editor\" data-id=\"8e1d8e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"custom-bullets\"><li><h4 style=\"margin: 0px; text-transform: uppercase;\"><strong>assessment of sales staff professionalism and friendliness<\/strong><\/h4><\/li><li><h4 style=\"margin: 0px; text-transform: uppercase;\"><strong>responsiveness of support services<\/strong><\/h4><\/li><li><h4 style=\"margin: 0px; text-transform: uppercase;\"><strong>and compliance of service delivery with company standards<\/strong><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbc6021 e-flex e-con-boxed e-con e-parent\" data-id=\"dbc6021\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d63ceeb e-con-full e-flex e-con e-child\" data-id=\"d63ceeb\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e10d3bb e-flex e-con-boxed e-con e-parent\" data-id=\"e10d3bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4598a74 elementor-widget elementor-widget-heading\" data-id=\"4598a74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is Mystery Shopping?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04251d2 e-grid e-con-boxed e-con e-parent\" data-id=\"04251d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56702cf e-con-full e-flex e-con e-child\" data-id=\"56702cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c95fc4e elementor-widget elementor-widget-text-editor\" data-id=\"c95fc4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Mystery shopping is a part of market research used to measure service quality, compliance with standards, or simply to gather specific information about products or services. The service can be performed on-site, online, or via a call center. <\/p><p>Mystery shoppers are a crucial part of the mystery shopping process. They are individuals with strong communication skills who contribute to improving service quality by conducting mystery shopping. All mystery shoppers are thoroughly familiar with the shopping scenario, which they use to purchase a product or service, inquire about specific information, file complaints, or behave in any other way that helps capture staff interactions.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-503e7f2 elementor-widget elementor-widget-image\" data-id=\"503e7f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"481\" height=\"314\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_2.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8547\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_2.jpg 481w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_2-300x196.jpg 300w\" sizes=\"(max-width: 481px) 100vw, 481px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0c965b e-flex e-con-boxed e-con e-parent\" data-id=\"e0c965b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c2cffdf e-con-full e-flex e-con e-child\" data-id=\"c2cffdf\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7821df3 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7821df3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a8a2922 e-con-full e-flex e-con e-child\" data-id=\"a8a2922\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8011a2e round-image elementor-absolute elementor-widget elementor-widget-image\" data-id=\"8011a2e\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"530\" height=\"436\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8548\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3.jpg 530w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3-300x247.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51eb732 e-con-full e-flex e-con e-child\" data-id=\"51eb732\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d829746 e-con-full round-image e-flex e-con e-child\" data-id=\"d829746\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3c2070 elementor-widget elementor-widget-heading\" data-id=\"b3c2070\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mystery shopping typically covers the following areas:<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b0f24f e-con-full e-flex e-con e-child\" data-id=\"4b0f24f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f17d82 e-grid e-con-full e-con e-child\" data-id=\"2f17d82\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aac31b elementor-widget elementor-widget-text-editor\" data-id=\"4aac31b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"custom-bullets\">\n \t<li>Shopping experience<\/li>\n \t<li>Staff communication<\/li>\n \t<li>Staff professionalism<\/li>\n \t<li>Friendliness<\/li>\n \t<li>Other staff interactions<\/li>\n \t<li>Tidiness of the store or business premises<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-602aa43 elementor-widget elementor-widget-text-editor\" data-id=\"602aa43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"custom-bullets\"><li>Cleanliness<\/li><li>Response time<\/li><li>After-sales activities<\/li><li>Parking spaces<\/li><li>Brand visibility<\/li><li>Signage<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc97a4 elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"2cc97a4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-906ff3c e-con-full e-flex e-con e-child\" data-id=\"906ff3c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7f861 round-image elementor-widget elementor-widget-image\" data-id=\"0b7f861\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"530\" height=\"436\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8548\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3.jpg 530w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_3-300x247.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-909baf4 e-con-full e-flex e-con e-child\" data-id=\"909baf4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-770356c e-con-full round-image e-flex e-con e-child\" data-id=\"770356c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44cc9ed elementor-widget elementor-widget-heading\" data-id=\"44cc9ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mystery shopping typically covers the following areas:<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abcf64a e-con-full e-flex e-con e-child\" data-id=\"abcf64a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d40aac7 e-grid e-con-full e-con e-child\" data-id=\"d40aac7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f3551c elementor-widget elementor-widget-text-editor\" data-id=\"7f3551c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"custom-bullets\">\n \t<li>Shopping experience<\/li>\n \t<li>Staff communication<\/li>\n \t<li>Staff professionalism<\/li>\n \t<li>Friendliness<\/li>\n \t<li>Other staff interactions<\/li>\n \t<li>Tidiness of the store or business premises<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72f61c6 elementor-widget elementor-widget-text-editor\" data-id=\"72f61c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"custom-bullets\"><li>Cleanliness<\/li><li>Response time<\/li><li>After-sales activities<\/li><li>Parking spaces<\/li><li>Brand visibility<\/li><li>Signage<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85dc2eb e-flex e-con-boxed e-con e-parent\" data-id=\"85dc2eb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89587c5 e-con-full e-flex e-con e-child\" data-id=\"89587c5\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6895968 e-flex e-con-boxed e-con e-parent\" data-id=\"6895968\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd1fe19 e-con-full e-flex e-con e-child\" data-id=\"dd1fe19\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9983f70 elementor-widget elementor-widget-text-editor\" data-id=\"9983f70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Highly Qualified Personnel<\/h5><p>Our mystery shoppers are individuals with diverse professional backgrounds, from various European locations, possessing strong communication skills and critical thinking abilities.<\/p><p>Before each mystery shopping assignment, mystery shoppers receive intensive training on the scenario, the client&#8217;s background (if necessary), and their ethical responsibilities. On average, we spend up to 5 hours per mystery shopper for preparation\/mystery shopping. <\/p><p>Scenarios are carefully designed in close cooperation with the client, varying in type, length, and level of detail.<\/p><p><strong>Sample Scenario Draft<\/strong><\/p><p> <\/p><p>To the right is a sample scenario draft for the automotive industry, where we evaluate the salesperson&#8217;s interaction during a &#8216;trade-in&#8217; and the general tidiness of the premises.<\/p><p>In addition to the automotive industry, we can also assist you with mystery shopping in other areas, such as wholesale, banking, insurance, call centers, and many other fields.<\/p><p>To provide our clients with high-quality service, all our mystery shoppers are thoroughly prepared and vetted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-738cf07 elementor-widget elementor-widget-button\" data-id=\"738cf07\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEND INQUIRY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e9a74a e-con-full e-flex e-con e-child\" data-id=\"0e9a74a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52a1117 round-image elementor-widget elementor-widget-image\" data-id=\"52a1117\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"531\" height=\"436\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_4.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8549\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_4.jpg 531w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_4-300x246.jpg 300w\" sizes=\"(max-width: 531px) 100vw, 531px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad5d846 elementor-widget elementor-widget-text-editor\" data-id=\"ad5d846\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>A mystery shopper, young (around 30 years old), appropriately dressed, is purchasing a new or used vehicle. They currently own a 4-year-old vehicle of make: xx, model: xx, purchased locally (not imported) with a full service history. <\/em><\/p><p><em>The mystery shopper first (5-10 min) checks the used vehicles in stock (if available) and then enters the new vehicle showroom.<\/em><\/p><p><em>They are interested in purchasing a new vehicle (a specific model) and are willing to trade in their old vehicle for a new one. They allow the salesperson to offer the trade-in themselves. If the salesperson does not inquire about a trade-in, the shopper mentions it only after the salesperson has presented the offer for the new vehicle.  <\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13ff99d e-con-full e-flex e-con e-parent\" data-id=\"13ff99d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bab3f58 e-flex e-con-boxed e-con e-parent\" data-id=\"bab3f58\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf04f9e elementor-widget elementor-widget-heading\" data-id=\"bf04f9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SVETKOM IN NUMBERS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ad9c6f e-flex e-con-boxed e-con e-parent\" data-id=\"0ad9c6f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4105f7b e-con-full e-flex e-con e-child\" data-id=\"4105f7b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2569d5 elementor-widget elementor-widget-heading\" data-id=\"c2569d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More than<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a95b35c elementor-widget elementor-widget-heading\" data-id=\"a95b35c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">20<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e4379 elementor-widget elementor-widget-heading\" data-id=\"15e4379\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">YEARS IN THE AUTOMOTIVE INDUSTRY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a455f e-con-full e-flex e-con e-child\" data-id=\"d1a455f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b767a elementor-widget elementor-widget-heading\" data-id=\"75b767a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">completed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e12a63 elementor-widget elementor-widget-heading\" data-id=\"8e12a63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">169<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edb2aac elementor-widget elementor-widget-heading\" data-id=\"edb2aac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECTS SINCE THE START OF OPERATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4138a0b e-con-full e-flex e-con e-child\" data-id=\"4138a0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7321067 elementor-widget elementor-widget-heading\" data-id=\"7321067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PRESENCE IN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11dfba8 elementor-widget elementor-widget-heading\" data-id=\"11dfba8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6983a45 elementor-widget elementor-widget-heading\" data-id=\"6983a45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EU AND ADRIA MARKETS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54010f0 e-con-full e-flex e-con e-parent\" data-id=\"54010f0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28bc56e e-flex e-con-boxed e-con e-parent\" data-id=\"28bc56e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a4f390a e-con-full e-flex e-con e-child\" data-id=\"a4f390a\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ad3ed1 e-grid e-con-boxed e-con e-parent\" data-id=\"1ad3ed1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0f67d6f e-con-full e-flex e-con e-child\" data-id=\"0f67d6f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9fa5e elementor-widget elementor-widget-heading\" data-id=\"2e9fa5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mystery Shopping Report.<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf2b4bc e-con-full e-flex e-con e-child\" data-id=\"cf2b4bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c2f7d elementor-widget elementor-widget-text-editor\" data-id=\"c2c2f7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The report is prepared based on a questionnaire completed by the mystery shopper immediately after visiting the location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c09487 elementor-widget elementor-widget-text-editor\" data-id=\"1c09487\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-479 alignleft\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/pdf_icon.png\" alt=\"\" width=\"73\" height=\"57\"><br>MYSTERY SHOPPING QUESTIONNAIRE (sample page)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b02cb27 e-con-full e-flex e-con e-child\" data-id=\"b02cb27\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb8649 elementor-widget elementor-widget-text-editor\" data-id=\"bfb8649\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The final product of each completed mystery shopping assignment is a Mystery Shopping Report. The report covers all requirements of the mystery shopping and other data regarding the location and criteria used. <\/p><p>All assessed areas are further explained in detail and equipped with charts, KPI tables, and maturity levels \u2013 all aimed at better presenting the recorded situation.<\/p><p>The goal of the report is a detailed presentation of the entire shopping experience, adhering to high ethical standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26ec000 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"26ec000\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdc859d e-grid e-con-boxed e-con e-parent\" data-id=\"cdc859d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58b3c82 elementor-widget elementor-widget-text-editor\" data-id=\"58b3c82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Each mystery shopping report presents KPI factors that show the results for each area, as well as maturity charts that clearly indicate areas requiring improvement.<\/p><p>KPI factors and desired states are developed in close cooperation with the client to capture realistic goals compared to the current situation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b08ae elementor-widget elementor-widget-image\" data-id=\"44b08ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"492\" height=\"372\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_5.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8550\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_5.jpg 492w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_5-300x227.jpg 300w\" sizes=\"(max-width: 492px) 100vw, 492px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dad4b4a e-flex e-con-boxed e-con e-parent\" data-id=\"dad4b4a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ff8c77 e-con-full e-flex e-con e-child\" data-id=\"5ff8c77\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94a8609 e-grid elementor-hidden-tablet elementor-hidden-mobile e-con-boxed e-con e-parent\" data-id=\"94a8609\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e5d4c4b e-con-full e-flex e-con e-child\" data-id=\"e5d4c4b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97886aa e-grid e-con-full e-con e-child\" data-id=\"97886aa\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-092c1fa e-con-full e-flex e-con e-child\" data-id=\"092c1fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c281aa1 elementor-absolute round-image elementor-widget elementor-widget-image\" data-id=\"c281aa1\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"436\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6.jpg\" class=\"attachment-large size-large wp-image-8551\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6.jpg 530w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6-300x247.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d6b61 elementor-widget elementor-widget-text-editor\" data-id=\"68d6b61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>As we believe in a tailored and personal approach, we would like to invite you for a coffee to present in detail:<\/h5><ul><li>An objective insight into current sales processes and\/or customer handling;<\/li><li>Opportunities for advancing and improving your employees&#8217; knowledge, which will consequently lead to higher levels of customer satisfaction and increased sales;<\/li><li>Detailed and objective proposals for improvements.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97cbc41 e-grid e-con-full e-con e-child\" data-id=\"97cbc41\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4370518 e-con-full e-flex e-con e-child\" data-id=\"4370518\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a4cb94 e-con-full e-flex e-con e-child\" data-id=\"9a4cb94\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-150c755 elementor-widget elementor-widget-text-editor\" data-id=\"150c755\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin:0px;\">REQUEST A NON-BINDING OFFER<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48254d2 e-grid e-con-full e-con e-child\" data-id=\"48254d2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e6994cb e-con-full e-flex e-con e-child\" data-id=\"e6994cb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4339f22 elementor-widget elementor-widget-text-editor\" data-id=\"4339f22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"line-height:48px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-530 alignleft\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/phone_icon.png\" alt=\"\" width=\"48\" height=\"48\">\n<strong>+386 1 235 55 40<\/strong><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03ef2ed e-con-full e-flex e-con e-child\" data-id=\"03ef2ed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9acb5 elementor-widget elementor-widget-button\" data-id=\"ad9acb5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEND INQUIRY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3055bd8 elementor-hidden-desktop e-con-full e-flex e-con e-parent\" data-id=\"3055bd8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9107c20 e-con-full e-flex e-con e-child\" data-id=\"9107c20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9d7ce3b e-grid e-con-full e-con e-child\" data-id=\"9d7ce3b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8cac173 e-con-full e-flex e-con e-child\" data-id=\"8cac173\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e432e2 round-image elementor-widget elementor-widget-image\" data-id=\"9e432e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"436\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6.jpg\" class=\"attachment-large size-large wp-image-8551\" alt=\"\" srcset=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6.jpg 530w, https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/skrivnostni_nakup_6-300x247.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cfd9e elementor-widget elementor-widget-text-editor\" data-id=\"f5cfd9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>As we believe in a tailored and personal approach, we would like to invite you for a coffee to present in detail:<\/h5><ul><li>An objective insight into current sales processes and\/or customer handling;<\/li><li>Opportunities for advancing and improving your employees&#8217; knowledge, which will consequently lead to higher levels of customer satisfaction and increased sales;<\/li><li>Detailed and objective proposals for improvements.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b257fb8 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"b257fb8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c473326 e-con-full e-flex e-con e-child\" data-id=\"c473326\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5640241 e-con-full e-flex e-con e-child\" data-id=\"5640241\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421c4fb elementor-widget elementor-widget-text-editor\" data-id=\"421c4fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin: 0px;\">REQUEST A NON-BINDING OFFER<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2fe7a6 e-grid e-con-full e-con e-child\" data-id=\"e2fe7a6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c704f30 e-con-full e-flex e-con e-child\" data-id=\"c704f30\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-994ae4a elementor-widget elementor-widget-text-editor\" data-id=\"994ae4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"line-height: 48px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-530 alignleft\" src=\"https:\/\/www.svetkom.si\/wp-content\/uploads\/2025\/08\/phone_icon.png\" alt=\"\" width=\"48\" height=\"48\"><br><strong>+386 1 235 55 40<\/strong><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dafc43 e-con-full e-flex e-con e-child\" data-id=\"4dafc43\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c64d1b9 elementor-widget elementor-widget-button\" data-id=\"c64d1b9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEND INQUIRY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mystery Shopping Mystery shopping We conduct service quality checks for companies through the eyes of customers. This independent and discreet service provides insight into the actual customer experience. assessment of sales staff professionalism and friendliness responsiveness of support services and compliance of service delivery with company standards What is Mystery Shopping? Mystery shopping is a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8625,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-8629","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/pages\/8629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/comments?post=8629"}],"version-history":[{"count":1,"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/pages\/8629\/revisions"}],"predecessor-version":[{"id":8633,"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/pages\/8629\/revisions\/8633"}],"up":[{"embeddable":true,"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/pages\/8625"}],"wp:attachment":[{"href":"https:\/\/www.svetkom.si\/en\/wp-json\/wp\/v2\/media?parent=8629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}