{"id":8811,"date":"2025-09-11T08:38:02","date_gmt":"2025-09-11T08:38:02","guid":{"rendered":"https:\/\/www.svetkom.si\/process-optimization\/service-advisor-training\/"},"modified":"2025-12-05T08:56:20","modified_gmt":"2025-12-05T08:56:20","slug":"service-advisor-training","status":"publish","type":"page","link":"https:\/\/www.svetkom.si\/en\/process-optimization\/service-advisor-training\/","title":{"rendered":"Service Advisor Training"},"content":{"rendered":"\t\t
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Service Advisor Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWORKSHOP REGISTRATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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ABOUT THE WORKSHOP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This one-day workshop will introduce service advisors to the importance of communication, understanding body language, and the significance of vehicle maintenance.<\/p>

Service advisors will acquire essential skills needed to increase service visits and achieve a high level of customer satisfaction.<\/p>

The workshop focuses on both administrative tasks, such as completing work orders, and customer satisfaction, as well as understanding the process of vehicle repair and spare parts. It combines theory with practical exercises. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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He who learns but does not think, is lost! He who thinks but does not learn is in great danger. <\/em><\/p>

\u2013 Confucius<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PROGRAM <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Module 1: Workshop Overview<\/strong><\/p>

  • Learning Objectives<\/li>
  • Task Before the Workshop Starts<\/li>
  • Workshop Assessment Before Implementation<\/li><\/ul>

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    Module 2: Fundamentals<\/strong><\/p>

    • Regular Dealership Operations<\/li>
    • Service Advising<\/li>
    • Completing Work Orders<\/li>
    • Order Dispatch<\/li>
    • Customer Relationship<\/li><\/ul>

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      Module 3: Technical Aspect<\/strong><\/p>

      • Maintenance vs. Repair<\/li>
      • Technical Service Documentation<\/li>
      • Recall Campaigns<\/li>
      • Specific Workplace Hazards<\/li>
      • Legislation<\/li>
      • Warranty Landscape<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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        Module 4: Complaint Resolution<\/strong><\/p>

        • Complaint Management<\/li>
        • Telephone Skills<\/li>
        • Understanding Body Language<\/li><\/ul>

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          Module 5: DMS and Spare Parts Management<\/strong><\/p>

          • Automotive Management Systems (DMS)<\/li>
          • Spare Parts Management<\/li>
          • Warehouse Management<\/li><\/ul>

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            Personal Action Plan<\/strong><\/p>

            • Starting Point<\/li>
            • Objective (Where do I want to go?)<\/li>
            • Path (How will I get there?)<\/li><\/ul>


              Summary<\/strong><\/p>

              • Recommended Reading List<\/li>
              • Workshop and Implementation Assessment<\/li>
              • Workshop Conclusion<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t