ABOUT THE WORKSHOP
This two-day workshop will focus on using tools and techniques to support and manage the planning, implementation, and improvement of operational procedures within an organization.
Business process management helps organizations achieve their goals more effectively. When processes are implemented, they need to be continuously monitored, evaluated, and optimized to ensure they still meet the established objectives. Companies that successfully manage their processes maintain a competitive advantage while increasing productivity and efficiency and reducing costs.
This workshop will introduce you to effective business process management. You will learn how business processes can help improve your company’s core assessment by ensuring higher quality and consistency for your customers.
He who learns but does not think, is lost! He who thinks but does not learn is in great danger.
– Confucius
DAY 1
Module 1: Workshop Overview
- Learning Objectives
- Task Before the Workshop Starts
- Workshop Assessment Before Implementation
Module 2: Business Process Management Fundamentals
- What is business analysis and how do I conduct it?
- What is Enterprise Content Management?
- What is business process reengineering?
- Case Study
Module 3: Defining Business Process Management
- What is business process management?
- What are processes?
- Business Process Management layers (management, process, execution)
- Brief history of business process management
- Benefits and summary
Module 4: Process Consideration
- Case study and assignment
Module 5: Business Process Lifecycle
- Theory of business process lifecycle
- Model breakdown
Module 6: Vision
- Creating vision
- Focus on the future
- Preparing for change
Module 7: Design
- Information gathering
- Level of automation
- Case Study
- Scope of work and process complexity
- Problem definition
- Practice different perspectives
- Steps for overcoming challenges
- Process Mapping
- Swimlane Process
- Identifying improvements
DAY 2
Module 8: Modeling Phase
- Conducting What-if analysis
- Case Study
- Test run
- Benefits of incremental design
Module 9: Implementation Phase
- Process implementation
- Exploring automation
- Benefits and potential pitfalls of automation
- Understanding business rules
- Benefits of business rules
- Software selection
- Role of workflow
- Case Study
Module 10: Monitoring Phase
- Implementation measures
- Developing your own approach
- Employee feedback
- BAM – Business Activity Monitoring
- KPIs and Scorecard
- Case Study
Module 11: Optimization Phase
- What is it about?
- Case Study
- Business process improvements
- Introduction to Lean methodology
- Lessons from Toyota
- Pillars of Optimization – roof, framework, core, foundation
- Introduction to Six Sigma methodology
- DMAIC Model
- Putting it all together
Personal Action Plan
- Starting Point
- Goal (Where do I want to go?)
- Path (How will I get there?)
Summary
- Recommended Reading List
- Workshop and Implementation Assessment
- Workshop Conclusion
