ABOUT THE WORKSHOP
This one-day workshop is designed for anyone involved in sales. Participants will discover the importance of making friends and building relationships, regardless of company size or market type.
This one-day workshop will focus primarily on:
- the benefits of developing a support network
- how building relationships can help develop a solid business base;
- the use of various communication techniques
- the key elements of a good working relationship and how to use these elements in your working relationships
- and much more.
“Wisdom is not a product of schooling but of the lifelong attempt to acquire it.”
– Albert Einstein
PROGRAM
Module 1: Workshop Overview
- Learning Objectives
- Task Before the Workshop Starts
- Workshop Assessment Before Implementation
Module 2: Understanding the Basics
- Customer-Focused Sales
- Understanding Effort and Results
- Reflection on Opportunities
Module 3: Dale Carnegie
- Influences in the Workplace
- Building Customer Relationships
- Who is Dale Carnegie
- Carnegie’s Principles
Module 4: Listen to Understand
- Active Listening
- Asking Questions
- Network Organization
- Case Study
Personal Action Plan
- Starting Point
- Goal (Where do I want to go?)
- Path (How will I get there?)
Summary
- Recommended Reading List
- Workshop and Implementation Assessment
- Workshop Conclusion
