Coaching
To explain coaching in a very simple way, we could say that it is mentoring or training aimed at improving performance, focusing on the “here and now”, rather than the distant past or future.
It is carried out by competent and experienced coaches with the aim of achieving better results in various fields. It is an interactive process that helps individuals strengthen and develop their thought processes. The coach guides their client in such a way that they themselves find the best solution to the problem at hand.
What kind of coaching do you offer?
How does coaching work?
1. First meeting, getting acquainted and self-assessment
2. Mentor’s assessment and feedback
3. Plan
4. Execution
5. Interim review of the situation, improvements and points that still need improvement.
6. Continuation; execution and adjustments.
7. Final review.
Areas in which we provide coaching:
- Evaluation and development of human resources
- Sales B2B, B2C
- Business consulting
- Communication
- Leadership
- Mentoring
- Mystery Shopping
- Negotiations
- Handling difficult situations
- Public speaking skills
- Managing resistance in a team
- Business strategies
Mystery shopping typically covers the following areas:
- Shopping experience
- Staff communication
- Staff professionalism
- Friendliness
- Other staff interactions
- Tidiness of the store or business premises
- Cleanliness
- Response time
- After-sales activities
- Parking spaces
- Brand visibility
- Signage
