ABOUT THE WORKSHOP
In this one-day workshop, we will discover how dealing with difficult people is something most of us will experience in one way or another. We may encounter people who are stubborn, thoughtless, inappropriate, unhappy, angry, or passive-aggressive. These encounters may occur just once or become a constant in our daily lives. How should we act when this happens? And what should we do when these people are our employees?
When we approach difficult conversations thoughtfully and with a plan, we can better manage such discussions, leading to more positive outcomes. In this workshop, you will learn how to transform challenging situations into opportunities for growth.
Topics covered in this one-day workshop include: understanding how our own attitudes and actions affect others, effective techniques for handling difficult people, strategies for dealing with anger, and ways to cope with challenging people and situations.
“Leadership and learning are indispensable to each other.”
– John F. Kennedy
DAY 1
Module 1: Workshop Overview
Module 2: Conflict as Communication
- Definition of Conflict
- Self-Assessment
Module 3: Benefits of Confrontation
Module 4: Problem Prevention
Module 5: Focus
- How to Get to the Core of the Matter?
- The Three Fs
Module 6: Anger Management
- Coping Strategies
- Guidelines for Self-Confidence
Module 7: Dealing with Problems
- Confronting Problems
- Causes of Difficult Behaviors
DAY 2
Module 8: Three-Step Conflict Resolution Model
Module 9: Practice, Practice, Practice
Module 10: Changing Oneself
- Negative vs. Positive Interactions
- Dealing with Negative Emotions
Module 11: Why Don’t People Do What We Want?
Module 12: Stress Management and Reduction Techniques
Summary
- Recommended Reading List
- Workshop and Implementation Assessment
- Workshop Conclusion
