ABOUT THE WORKSHOP

This 2-day workshop will focus on the usage of the tools and techniques to support and manage the design, implementation and improvement of operational procedures within an organization. 

Business process management helps organizations leverage processes to achieve their goals and be successful. Once all processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

He who learns but does not think, is lost! He who thinks but does not learn is in great danger.

– Confucius

OUTLINE

• DAY 1
• DAY 2

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Session 1: Course Overview

• Learning Objectives
• Pre-Assignment
• Pre-Course Assessment

 
Session 2: The Fundamentals of Business Process Management

• What is Business Analysis?
• How Do I Conduct A Business Analysis?
• Breaking Down the Model
• What is Enterprise Content Management?
• Defining Content
• Defining Enterprise Content Management
• Enterprise Content Management Model
• Breaking Down the Model
• The Role of ECM in Business Process Management
• What is Business Process Re-Engineering?
• Case Study
• About Business Process Re-Engineering
• Role of BPR in Business Process Management
• Business Process Re-Engineering Model
• Breaking Down the Model

 
Session 3: Defining Business Process Management

• What is Business Process Management?
• What are Processes?
• What is Business Process Management?
• Layers of Business Process Management
• The Management Level
• The Process Level
• The Implementation Level
• Brief History of Business Process Management
• What are the Benefits of Business Process Management?
• BPM Benefits
• Summary

 
Session 4: Reflecting on Processes

• Pre-Assignment Review

 
Session 5: The Business Process Life Cycle

• Introduction
• The Business Process Life Cycle
• Breaking Down the Model

 
Session 6: The Vision Phase

• Creating a Vision and Seeing the Big Picture
• What is a Vision?
• Creating a Vision
• Focusing on the Future
• Preparing for Change
• Sharing Your Vision
• Benefits of a Shared Vision
• Dreaming Big

 
Session 7: The Design Phase

• Gathering Information
• Amount of Human Interaction with Technology
• Level of Automation
• Case Study
• Role of Content
• Volume of Work
• Complexity of Process
• Defining Your Problem
• Rephrase the Problem
• Rephrasing in Action
• Expose and Challenge Assumptions
• Use Facts
• Grow Your Thinking
• Shrink Your Environment Temporarily
• Mini Case Study
• Practice Multiple Perspectives
• Turn it Upside Down
• Frame the Problem Purposely and Positively
• Summary
• Introduction
• Identify Your Future State
• Analyse the Current State
• Steps to Bridge Gaps
• Summary
• About Process Mapping
• What is Process Mapping?
• Steps for Creating a Process Map
• Tips and Important Points
• Benefits of Process Mapping
• Symbols and Their Meanings
• Creating a Process Map with a Flow Chart
• Digital Process Map
• Making Connections
• Creating a Process Map with a Swimlane Diagram
• Sample Swimlane Process Map
• Map it Out
• Defining Improvements
• Why is it Important to Define Improvements?
• Case Study
• Establishing Functions and Identifying Function Leaders
• Identifying Function Leaders
• Considerations when Choosing a Leader

 

Session 8: The Modelling Phase

• Performing What-if Analysis
• Steps to Performing a What-If Analysis
• Sample Guidelines
• Second Step in Performing a What-If Analysis
• Third Step in Performing a What-If Analysis
• Case Study
• Test Driving
• Questions
• Testing the Design
• What Does it Mean to Test the Design?
• Steps for Design Testing
• Breaking Down the Model
• Benefits of Iterative Design
• Summary

 
Session 9: The Execution Phase

• Implementing Processes
• Exploring Automation
• Automating Processes
• Benefits of Automation
• Potential Pitfalls of Automation
• Steps to Automate a Process
• Summary
• Understanding Business Rules
• Making Connections
• Benefits of Business Rules
• Things to Watch Out For
• The Role of Business Rules in Workflow Engines
• Case Study
• The Importance of Business Rules
• Choosing Software
• Making Connections
• The Role of Workflow Engines
• The Workflow Model
• What is a Workflow Engine?
• Making Connections
• Workflows and Business Rules
• Case Studies
• Steps to Implement a Workflow Engine
• Breaking Down the Model

 
Session 10: The Monitoring Phase

• Implementing Measures
• Building Your Approach
• Employee Feedback
• What is Business Activity Monitoring (BAM)?
• Making Connections
• Benefits of Business Activity Monitoring
• Purpose of Business Activity Monitoring
• The Role of KPI’s
• The Balanced Scorecard
• Where Does BPM Fit?
• Balanced Scorecard Example
• Benefits of the Balanced Scorecard
• Creating a Balanced Scorecard
• Task
• Scorecard Template
• Identifying Gaps with Process Mining
• Benefits of Process Mining

 
Session 11: The Optimizing Phase

• What It’s All About
• Case Study
• Business Process Improvement
• Six Steps of Business Process Improvement
• Breaking Down Steps One to Five
• Benefits of a Pilot
• The Final Step
• Introduction to Lean
• The Toyota Precepts
• The Toyota Production System House
• The Roof
• The Pillars
• The Core
• The Foundation
• The Seven Wastes
• Summary
• Making Connections
• Cut Out the Waste
• Task
• Introduction to Six Sigma
• The Six Sigma Approach
• DMAIC Model
• Breaking Down the Model
• A Look at the Numbers
• Sample Analysis
• A Look at the Numbers
• Summary
• Tie It All Together

 
A Personal Action Plan

• Starting Point
• Where I Want to Go
• How Will I Get There

 
Summary

• Recommended Reading List
• Post-Course Assessment
• Course Completion

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