Automotive homologation is the responsibility of the manufacturer that manufactured vehicle meets official standards for destination countries. In simpler terms it means manufacturer can start the sales, as manufactured vehicle has passed all tests.

We take over the homologation process. Regarding the dealer net organisation, we do a greenfield or an actual study of the dealer net, the area of responsibility analyses, customer satisfaction survey, processes and standards combined with field audits and other activities.

We can assist you in execution of whole process including Preparation of the homologation documentation and Delivery of official certificates or just forindividual parts of homologation processes.

Each stage is adopted to client's needs and is considered as a separate unit, which can be delivered independently.

Mystery shopping is a part of market research by which we measure the quality of  service, compiliance with regulations or we are just gathering specific product and service information. Service can be done on site, via online forms, inquiry calls or even via chat rooms.

Mystery shoppers are considered to be an important players with high communication skills and by performing mystery shopping they are making tremendous impact in the selected community. All mystery shoppers are briefed with a shopping scenario by which they are either purchasing a product or service, making inquiries, filling the complaints or behave in any other way that will help to capture their expirience

​It is essential to always be one step ahead of the competition and of course, to run and set processes which obtain and increase this advantage. We perform optimisation and control of the process. After thorough analyses of the dealership in general or a specific part of your business, we propose a solution and needed actions. We manage the project, analyse the result and optimise solutions until the targeted result is achieved.

Apart from the direct automotive business related consultancy, that of course includes HR management, the company including our partner, also covers the legal part of the HR consulting. Optimisation of the HR should always be the company’s priority. There is no effect of the new approach, new strategy or a new program if the employees are not supporting it and if they are not motivated to achieve results. Therefore, we advise you on how to optimize the team and improve working relations inside the company from the legal and the business point of view.
Recession might result to HR optimisation – fewer employees – but not fewer projects. The actual number of the projects and tasks normally increases under unfavourable business conditions and many of them have to be done to develop the dealership in the way to keep the existing business, or to increase the profit. We develop, organise and manage programs such as extended warranty, fleet program, used cars program, CV program and others.
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Your employees and/or dealer net are essential for your business and because of that the most demanding part of it. Their attitude, presentation, and way to achieve their targets needs to be in line with the strategy of the importer or dealer and in line with your targets. We deliver coaching, commercial trainings for sales, aftersales and fleet and others.