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Conflict Resolution

ABOUT THE WORKSHOP

During this 1-day workshop we will discover how dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?

If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
​​
Topics covered in this one-day Conflict Resolution workshop include: how to recognize how their own attitudes and actions impact others, effective techniques for dealing with difficult people, strategies for dealing with anger, and how to cope with the difficult people and situations.
Leadership and learning are indispensable to each other.
– John F. Kennedy

OUTLINE


Session One: Course Overview

Session Two: Conflict as Communication
  • Defining Conflict
  • Self-Assessment

Session Three: Benefits of Confrontation

Session Four: Preventing Problems

Session Five: Getting Focused
  • Getting to the Heart of the Matter
  • The Three F’s

Session Six: Managing Anger
  • Coping Strategies
  • Guidelines for Assertive Anger

Session Seven: Dealing with Problems
  • Dealing with Problems
  • Causes of Difficult Behaviour

Session Eight: The Three-Step Conflict Resolution Model
  • The Three-Step Model
  • Getting the Hang of Things

Session Nine: Practice Makes Pretty Good

Session Ten: Changing Yourself
  • Negative vs. Positive Interactions
  • Dealing with Negative Feelings

Session Eleven: Why Don’t People Do What They Are Supposed To?

Session Twelve: De-Stress Options to Use When Things Get Ugly


Summary:
  • Recommended Reading ListPost-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

APPLY NOW! 

ŽELIMO SI DA NAS PONOVNO KMALU OBIŠČETE!


Svetkom d.o.o

Litostrojska cesta 40
SI-1000 Ljubljana

DELOVNI ČAS: PON-PET: 8.00 - 16.00
TELEFON: +386 1 235 55 40
EMAIL: info@svetkom.si
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SVETKOM D.O.O.

Litostrojska cesta 40
SI-1000 Ljubljana
OPENING HOURS: M-F: 8am - 4pm
PHONE: +386 1 235 55 40
EMAIL: info@svetkom.si
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  • Home
  • Services
    • Homologation Services
    • Mystery shopping
    • Audit Execution
    • Project Management
    • Service Advisor Training
    • Business Process Management
    • Building Relationships for Success in Sales
    • Conflict Resolution
    • On-Site Coaching
    • Excel beginner course
    • Excel advanced course
  • Products
    • Audatex
    • Autodata
    • Movon
    • Geotab >
      • Sledilnanaprava.si
    • Autoonline
  • Blog
  • Contact
  • About
  • Domov
  • STORITVE
    • Excel za obrtnike
    • Homologacije
    • Skrivnostni nakup
    • Revizija
    • Vodenje projektov
    • Izobraževanje Servisnih Svetovalcev
    • Učinkovito Upravljanje Poslovnega Procesa
    • Vzpostavljanje odnosov za uspeh v prodaji
    • Reševanje Konfliktov
    • Coaching
    • Excel začetni tečaj
    • Excel napredni tečaj
  • Produkti
    • Audatex >
      • Audatex-prijava
    • Autodata >
      • Autodocta
    • Movon
    • Geotab >
      • Sledilnanaprava.si
    • Autoonline
  • Blog
  • Kontakt
  • O nas