Svetkom
  • Home
  • Services
    • Homologation Services
    • Mystery shopping
    • Audit Execution
    • Project Management
    • Service Advisor Training
    • Business Process Management
    • Building Relationships for Success in Sales
    • Conflict Resolution
    • On-Site Coaching
    • Excel beginner course
    • Excel advanced course
  • Products
    • Audatex
    • Autodata
    • Movon
    • Geotab
    • Autoonline
  • Blog
  • Contact
  • About
  • Domov
  • STORITVE
    • Excel za obrtnike
    • Homologacije
    • Skrivnostni nakup
    • Revizija
    • Vodenje projektov
    • Izobraževanje Servisnih Svetovalcev
    • Učinkovito Upravljanje Poslovnega Procesa
    • Vzpostavljanje odnosov za uspeh v prodaji
    • Reševanje Konfliktov
    • Coaching
    • Excel začetni tečaj
    • Excel napredni tečaj
  • Produkti
    • Audatex
    • Autodata >
      • Autodocta
    • Movon
    • Geotab
    • Autoonline
  • Blog
  • Kontakt
  • O nas
SERVICE ADVISOR TRAINING

ABOUT THE WORKSHOP

This 1-day workshop will assist service advisors in illustrating the importance of communication, body language and the importance of vehicle maintenance.

Service advisors will gain skills needed to increase service entries and to achieve high customer satisfaction level.

The workshop focuses on service writing, customer service and understanding the vehicle repair process and spare parts. It is a combination of theory and practical exercises.


Learning never exhausts the mind.
– Leonardo da Vinci

OUTLINE


Session One: Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment
 
Session Two: First things, first
  • Dealership Fixed Operations
  • Service Consulting
  • Writing the Repair Order
  • Service Dispatching
  • Customer Relations
 
Session Three: Technical Stuff
  • Maintenance vs. Repair
  • Technical Service Bulletins
  • Recall Campaigns
  • Workplace Specific Hazards
  • Laws & Legislation
  • World of Warranty
 
Session Four: Dealing with Complaints
  • Complaint Management
  • Telephone Skills
  • Reading the body language
 
Session Five: DMS and Parts Management
  • Automotive Systems (DMS)
  • Parts Management
  • Warehouse Layout and Design
 
A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There
 
Summary
  • Recommended Reading List
  • Post-Course Assessment
  • Course Completion
 

APPLY NOW! 

ŽELIMO SI DA NAS PONOVNO KMALU OBIŠČETE!


Svetkom d.o.o

Litostrojska cesta 40
SI-1000 Ljubljana

DELOVNI ČAS: PON-PET: 8.00 - 16.00
TELEFON: +386 1 235 55 40
EMAIL: info@svetkom.si
Autodata
Audatex
AUTOonline
Mobileye
Geotab
Trackimo

Homologacije
Skrivnostni nakup
Projektno vodenje
Revizja
Izobraževanje
Coaching

    NAROČITE SE NA NOVICE

Pošlji
Picture
Splošni pogoji poslovanja
Politika zasebnost
© 2010 - 2022 | SVETKOM  d. o. o. | Vse pravice pridržane.
WE'RE LOOKING FORWARD TO YOUR VISIT AGAIN!

SVETKOM D.O.O.

Litostrojska cesta 40
SI-1000 Ljubljana
OPENING HOURS: M-F: 8am - 4pm
PHONE: +386 1 235 55 40
EMAIL: info@svetkom.si
Autodata
Audatex
AUTOonline
Mobileye
Geotab
Trackimo

Homologation
Mystery shopping
Project management
Audit
Trainings
Coaching

    subscribe to our newsletter

Subscribe to Newsletter
Picture
Terms and conditions
Privacy policy
© 2010 - 2022 | SVETKOM  d. o. o. | All rights reserved.
  • Home
  • Services
    • Homologation Services
    • Mystery shopping
    • Audit Execution
    • Project Management
    • Service Advisor Training
    • Business Process Management
    • Building Relationships for Success in Sales
    • Conflict Resolution
    • On-Site Coaching
    • Excel beginner course
    • Excel advanced course
  • Products
    • Audatex
    • Autodata
    • Movon
    • Geotab
    • Autoonline
  • Blog
  • Contact
  • About
  • Domov
  • STORITVE
    • Excel za obrtnike
    • Homologacije
    • Skrivnostni nakup
    • Revizija
    • Vodenje projektov
    • Izobraževanje Servisnih Svetovalcev
    • Učinkovito Upravljanje Poslovnega Procesa
    • Vzpostavljanje odnosov za uspeh v prodaji
    • Reševanje Konfliktov
    • Coaching
    • Excel začetni tečaj
    • Excel napredni tečaj
  • Produkti
    • Audatex
    • Autodata >
      • Autodocta
    • Movon
    • Geotab
    • Autoonline
  • Blog
  • Kontakt
  • O nas